Refund policy

Returns & Refunds

Every Lovradore piece is made by hand and numbered, one of eighteen. Because each piece is part of a limited edition, we don’t offer returns or refunds for change of mind. Please choose carefully. If you’re unsure which piece is right, our guide [Which Piece Is Yours?] can help, or email us and we’ll help you decide.

If something isn’t right
Please check your piece when it arrives. If it’s damaged, faulty, or not what you ordered, email us at hello@lovradore.com within 14 days of delivery. Include your order number and a photo. We’ll put it right with a replacement where one is available, or a full refund. We cover all postage.

How to return a faulty or incorrect piece
Email hello@lovradore.com before sending anything back. Once we’ve confirmed the issue, we’ll reply with the return address, a prepaid label and instructions. We can’t accept parcels sent without speaking to us first.

Refunds
Once your return reaches us and we’ve inspected it, we’ll let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it. If 15 business days have passed since approval and you haven’t seen it, write to us at hello@lovradore.com.

Your rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits these rights.